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buchananap
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Damaged Internal Cable

The dog has damaged the internal cables and I fear it’s a matter of time before I lose all Virgin Media connectivity.  This would obviously be a disaster whilst working from home.  Can you help please?!  Many thanks.

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Tudor
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Re: Damaged Internal Cable

Call Customer Services on 0345 454 1111 or if you have a VM landline 150


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Travis_M
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Re: Damaged Internal Cable

Hi @buchanaap 

 

Thanks for posting on our community forum!

 

Have you managed to speak to the team to get this sorted as of yet? 

 

Regards

Travis_M
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buchananap
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Re: Damaged Internal Cable

Yes - the engineer is coming round next week, about a week after I flagged the issue.

I’ll provide an update of the work that gets done when it’s complete.

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buchananap
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Re: Damaged Internal Cable

The engineer came and was able to replace part of the cable that was damaged, wasn't too much of a big deal.  Cost £20 or so which seemed fair as the issue was created by myself (or more specifically the dog...)

Ashleigh_C
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Re: Damaged Internal Cable

Hi there @buchananap 

 

Thank you so much for your update and I am so glad to hear that this has been resolved.

 

If you require any further help with anything then please don't hesitate to reach out again to our community forums. 

 

Thank you. 

Ash_C
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