I have a damaged external (fibre) cable. It was buried where we weren't expecting and the outer sheath is damaged. The fibre itself is fine and we have (intermittent) connection.
How can I go about requesting a fix?
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You can report service faults using the standard C/S number.
150 from a Virgin Media phone, or 0345 4541111 from any other phone.
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Thanks for posting about this on our forums, I can see you've already been given some contact info by Japitts 🙂
Were you able to contact the faults team and book an engineer visit?