For the past few weeks, every 1-2 days, my connection goes offline for, seemingly, as long as it takes for the router to reboot itself and re-establish a connection. This is always less than about 5 minutes.
It usually happens during the day, sometime between 10:00 and 15:00.
It is particularly annoying now that myself and my partner are working from home full time and usually in the middle of a call, or something else important, when it occurs!
Nothing has changed in my house either physically, or in terms of network configuration.
I thought I'd put a message on here rather than attempt to call a no-doubt already overloaded tech support line.
Can anyone help? Are there any tests that can be run remotely?
The SH router status does not show any log entries for these outages.
I'm having the same issue - very frequent, small drops in connection which makes it extremely frustrating to try work from home. No changes in my set up and I'm connected via ethernet. Have tried all the ports to no avail. Would be grateful for any insight.
Set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts - it will thus allow you to differentiate between those and simple wifi dropouts.
It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM. Make sure you uncheck the “ignore ping from WAN side” box in the settings if you see a wall of "red" - note it will take an hour or two to start seeing a sensible picture.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.