DS scanning

[subsy]

Hi all

We’re on the Gig1 service just outside of Bracknell. Status says no issues in the area.

Woke up to an inbox full of messages from nest telling me our cameras had gone offline around 6 times through the night. 

Logging into the hub 4 I see ‘DS scanning’ with the following network log.

Does anyone have any ideas what’s wrong? I’m pretty clueless about this side of things.

Thank you!

Network LogTime Priority Description

Sun 13/09/2020 06:32:46	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:32:47	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:33:32	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:33:32	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:34:17	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:34:17	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:35:00	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:35:00	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:35:42	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:35:42	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:36:25	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:36:26	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:37:12	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 13/09/2020 06:37:12	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Melissa_F · Accepted solution]

Hi subsy,

Thanks for posting here.

I'm sorry you've had some problems with the connection dropping our over night. 

I've had a look at your services from here, and I'm not able to see any issues. Your power levels are all looking within specification. 

Have you continued to have problems since posting?

Have you made sure all connections are tight and secure? Have you noticed any other devices dropping the connection?

Thanks

Melissa

[subsy · Accepted solution]

Hi Melissa

Thank you in the end it turned out to be a service issue. It was restored later in the day. Been good since. Thanks!

[Emma_C]

Glad to hear it's all sorted now. 

Please do let us know if you have any further concerns

Thanks.