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dannylloyd82
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Cut threw cable in the garden

Hello can you tell me please how much it’s going to cost me I’ve accidentally cut the cable in the front garden it was 3cm under ground? 

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HowardML
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Re: Cut threw cable in the garden

Call VM on 0345 454 1111 - broadband faults to get it fixed. VM usually don't charge for accidental damage. But if they decide to charge because they think you were deliberately careless (I'm not saying you were) it'll be £99.


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Serena_C
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Re: Cut threw cable in the garden

Hi @dannylloyd82

 

Welcome to our Community Help Forums 🙂

 

Thank you for making your first post regarding the cable you accidently cut through in your garden, sorry to hear this happened.

 

Please can you give our Broadband Faults team a call on 150 / 0345 454 1111 press 1, then 2, then 1 again to get through to them.

 

It can cost £99 to get this fixed, but first our team will need to assess the situation.

 

Thanks,

 

Serena

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