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Cut the cable in the front of my house

Hi there

 

Today the guys from council came to cut the grass in the front of my house and they didnt seen the cable and they cut my cable from virgin media! And now, no Wi-Fi, no TV, no phone, i tried to call but unfortunately nobody available! Can you help me with this problem?

Thanks 

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Forum Team (Retired)
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Re: Cut the cable in the front of my house

Hi

can you PM me some details please

Acc number, address. 

Brief description of where the damage is

 


Here to help! I'm a manager helping out whilst working from home. Find out more


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Re: Cut the cable in the front of my house

Acc no [REMOVED]

Area referance 21

Name Cristian [REMOVED]

[REMOVED]

The cable is completely damaged from the Main box to my box(fixed on my house)so must to put New cable from the Main box!

Please let me know if you Can to help with this as soon as possible!

Thanks 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Cut the cable in the front of my house

Please do not post your account details or personal details in public. This information can be used by anyone including criminals to take over your account and used you can be billed for activity on the account.

The post has been removed.

Please make sure you only send the private details to VM staff in private messages. Also, verify the person you message is a VM staff member

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Cut the cable in the front of my house

And how i do this? , i'm New here🙈😂

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Re: Cut the cable in the front of my house

I’ll PM you


Here to help! I'm a manager helping out whilst working from home. Find out more


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Re: Cut the cable in the front of my house

Hi MICUZTU29,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. I have taken a look on our side and can see you have spoken with the team concerning this and they have reported this. 

 

^Martin

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