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Cut cable

Amyzohn
Just joined

We have accidentally cut through our neighbours wifi wire on the outside when installing a fence. 

how can this be fixed asap? 

thankyou. 

3 REPLIES 3

goslow
Alessandro Volta

If your neighbour is a VM customer they need to contact VM and report a total loss of service fault.

sayekm
Fibre optic

Guessing your neighbour don't have active Virgin Media service otherwise there would be some form of panic on the post LOL. If they don't have active service then Virgin would not waste resources to repair the cable.

 

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Megan_L
Forum Team
Forum Team

Hi Amyzohn,

Thanks for your post, sorry to hear you've cut through your neighbour's cable! 

It's good of you to ask on their behalf, thank you very much!

I can see you posted this on Saturday, do you know whether they have been able to get this sorted since then?

If they still need an engineer booking, we can do this for them. 

Please let us know!

Megan_L