Thank you for your reply.
It is the earliest appointment available, I can see now by clicking on the reschedule appointment section.
Someone suggested asking here as they thought there was a mobile number to text for an engineer and as its outside it could of been done quicker but I think that was only for the lockdown situation.
Times like this always make me wonder when we became so reliant on the Internet, on the plus side I get a day off tomorrow!
Thanks again.