My cable has been cut outside on a public path. I can not get an engineer out until Saturday afternoon however I am currently working from home and need the Internet. I'm also sure my teenage son won't be happy when he realises it's not working. Is there any way this can be sorted earlier to save me from the 'I NEED the Internet' headache?
I should imagine the agent who booked your appointment will have offered you the earliest available appointment, and you can check for any earlier cancellations via your myVM online account.
If the internet is so essential, I'd recommend having a standby method of connecting. Perhaps tether using a 4G/5G mobile? Or if you can pickup your neighbour's wireless and you're on good terms... ask if you can borrow it?
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There is (or was, not sure if it's been discontinued?) a mobile number, but that was simply a way to contact CS - the act of organising the engineer would still be in the same time frame. Since you already have an appointment it won't be any quicker.
If you can post photos of the cut cable however then staff here might be able to schedule a "in between jobs" rather than needing a full engineer appointment. Depends how bad the cut is.