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DamianK
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Cut cable

Hi May be a silly question I fear ,I just get My broadband yesterday but I had a problem  someone has cut external Virgin cable in garden ,No Tv /phone or Wifi.
Is there any possibility of an engineer in next few days 😴😴😞

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Akua_A
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Re: Cut cable

Hi @DamianK,

 

Welcome to our community forums and thank you for your first post.

 

Sorry to hear your cable was damaged and you are currently experiencing loss of service. We can understand the frustration this issue may have caused.  

 

I have been able to access your account details using your forums details and I can see you have been in contact with our team recently in regards to this. I can also see an appointment took place for this issue. Is your service fully restored? Do your require any further help?

 

Many thanks,

Akua_A
Forum Team



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