Hi tiggerfab,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear that the services are not working due to a cut cable.
We can certainly get an engineer out to resolve things for you. I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,