Virgin Media Community

[tiggerfab]

During roadworks the workmen accidentally cut the broadband cable. Who do we get in contact with to get it repaired?

[Z92]

Customer services,

Or you can wait on here for a VM staff member to notice your post.

But if workmen did it, I would expect them to notify VM to get it repaired, as they'll be liable for the cost of fixing it.

[-tony-]

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@tiggerfab wrote:

During roadworks the workmen accidentally cut the broadband cable. Who do we get in contact with to get it repaired?

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is this just your cable or the main one in the road 

[Z92]

Main one in the road?

All the cables around here are run separately, so there's multiple cables in the road, one for each house ?

[-tony-]

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@Z92 wrote:

Main one in the road?

All the cables around here are run separately, so there's multiple cables in the road, one for each house ?

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take you point - badly put by me - i meant - is this the main duct or the individual cable in the drop from the T - its the mention of roadworks that concerned me - roadworks are unlikely to damage the drop from the T 

[Kath_F · Accepted solution]

Hi tiggerfab, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that the services are not working due to a cut cable. 

We can certainly get an engineer out to resolve things for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[tiggerfab]

Hi Tony the cable which was cut was the one on the pavement with the plastic round cap that connects to your property. The pavements in the area are being re-surfaced just unlucky !!thanks

[Kath_F]

Hi tiggerfab, 

Thanks for replying and getting back to me via private message. 

I am glad that an engineer has been booked to attend to get things sorted for you. 

If you have any further issues please let us know and don't forget to pop an update here to keep us posted on how the visit goes. 

Thanks,

[tiggerfab]

Hi an engineer came yesterday and reconnected within 45 min  he did a great job working in the rain and mud  thanks engineer

[Serena_C]

Hi @tiggerfab

Thanks so much for getting back to us and letting us know how everything went with the engineer.

We really appreciate the positive feedback and I'm so glad to hear you were reconnected within 45 minutes!

Best wishes,

Serena