Menu
Reply
adyce
  • 1
  • 0
  • 0
Joining in
401 Views
Message 1 of 7
Flag for a moderator

Cut cable

My Virgin cable has been cut through in the front garden, no shielding present and buried only a couple of inches below the surface if that. VM have quoted £99 for an engineer to be sent out which I feel is excessive.


Potentially looking for a 3rd party engineer to come and look at it (north west area) or splicing it back together myself.


Anyone have a similar experience and have any recommendations for outdoor connectors?

0 Kudos
Reply
japitts
  • 13.93K
  • 1.88K
  • 3.14K
Very Insightful Person
Very Insightful Person
382 Views
Message 2 of 7
Flag for a moderator

Re: Cut cable

The £99 charge relates to a non-fault callout.

If you've cut through your cable, then surely you're off-service? In which case that's a fault?

Your alternative suggestions are likely to cause other issues sooner or later.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

LittleMick73
  • 5.17K
  • 531
  • 890
Superstar
366 Views
Message 3 of 7
Flag for a moderator

Re: Cut cable

Hi this is not a DIY thing nor should third parties be involved with this, only a virgin engineer. Regards Micky
-tony-
  • 17.41K
  • 1.36K
  • 4.16K
Very Insightful Person
Very Insightful Person
356 Views
Message 4 of 7
Flag for a moderator

Re: Cut cable


@adyce wrote:

My Virgin cable has been cut through in the front garden, no shielding present and buried only a couple of inches below the surface if that. VM have quoted £99 for an engineer to be sent out which I feel is excessive.


Potentially looking for a 3rd party engineer to come and look at it (north west area) or splicing it back together myself.


Anyone have a similar experience and have any recommendations for outdoor connectors?


there should be no charge - some agents get it wrong - just report it as a fault or come back here and staff will book a tech - as said its not a DIY repair and you cannot use 3rd party people

____________________

Tony
japitts
  • 13.93K
  • 1.88K
  • 3.14K
Very Insightful Person
Very Insightful Person
336 Views
Message 5 of 7
Flag for a moderator
Helpful Answer

Re: Cut cable

On the basis that @adyce may potentially be looking for a staff response here, I've moved this thread to the broadband-setup section which is staff-monitored. It was in the chatter section which VM staff on here tend to leave alone.

Calling into faults on 150 (from a VM phone) or 0345 4541111 (from any other phone) will be the quickest way to get this rectified, however.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Tom_F
  • 3.85K
  • 232
  • 497
Forum Team
Forum Team
276 Views
Message 6 of 7
Flag for a moderator

Re: Cut cable

Hi adyce, thank for your post - sorry for the delayed response.

 

I'm also sorry to hear about what happened with your cable too. I wasn't able to check and see if this is sorted already using your forum details alone - so in-case you still need help I'll get in touch via PM, just look out for the purple envelope.

 

Tom

0 Kudos
Reply
Tom_F
  • 3.85K
  • 232
  • 497
Forum Team
Forum Team
255 Views
Message 7 of 7
Flag for a moderator

Re: Cut cable

Thanks for getting back to me Adyce. 

 

I've rescheduled the visit for a sooner one and made sure there are no charges for it - you'll find confirmation via your online account (virg.in/myVM) and can reschedule from there if needed.

 

Please let us know how you get on, or if we can help with anything else.

 

Tom