on 09-05-2022 11:40
Hi accidentally cut the cable while gardening, getting help for this issue via the phone is a challenge due to menu system insistence on running diagnostic checks ? Is there a quick way to go about getting an engineer visit? Note there are engineers in the road this Wednesday installing virgin media on a house two doors down, so would be good to combine visits if possible or can I just ask them to take a look to see if it can be quickly repaired Thanks for help
on 09-05-2022 11:59
on 11-05-2022 12:52
Hi @Pham45, thanks for your post although I'm sorry to hear of your concerns raised.
It does look like you still have working services at the moment, but I'm more than happy to look at getting you an engineer visit - just to note though, as you do not have a total loss of service it will be a £25 call out charge for a non-fault related visit.
Please expect this PM to arrive from me shortly asking you to confirm some security details and respond when you can!