Hi Huzihughes,
You need to speak to the faults team on 150 from a Virgin landline or mobile, or 0345 454 1111, options 1,1 and 2 (Faults) but best to call between 8am and 10am, or afternoon tea time to avoid call queues
When calling Faults you will get the automated response asking you to press 1 for the link to online support etc.
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
Dave
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