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Cut cable in front garden

Joining in

Hi, had work done on my front garden and was informed that my virgin cable had been gone through as it was just under the grass only under about 2 inches, how do I get thy is fixed? 



Very Insightful Person
Very Insightful Person

You need to call Virgin Media to report your loss of service, that will trigger a tech visit.

150 from a working VM phone or 0345 4541111 from any other phone.

VM staff tend to respond to posts in this forum, but response times this weekend may vary.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Forum Team
Forum Team

Hi @Jhart90, thanks for posting and welcome to our community.

Sorry hear that your cable was not buried deep enough and as a result, there's been a cut, which has led to loss of service.  The fantastic japitts has advised you correctly.  However, I would love to help you get this issue resolved. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.