Been trying to sort my issue for a while now and it just seems like the company is doing everything not to deal with customers problems. I’m having weak signal around the house, getting readings of 15mb next to the router when paying for 500! And I can’t even talk to someone to help sort it out! Called up and the machine asked me 20 questions before sending me to be on hold before being hung up on this is terrible! Companies need to be accountable for this!!
The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something, somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.
If you remove all the internal walls, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from a VM Hub.
Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.