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CJWheeler
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Customer account number

Hello

ive just moved to virgin media, being a customer a few years ago and would like to login to the app on my iPad, it’s asking for. My account number and area, I don’t recall receiving these and can’t find a welcome email

ive tried called up customer services, but it’s a 45 minute wait

is there any other way to get this

 

thansk

 

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MikeRobbo
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Alessandro Volta
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Message 2 of 6
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Re: Customer account number

Can you log into your account using a browser ?


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CJWheeler
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Re: Customer account number

I’m afraid not, it asks for my account number

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MikeRobbo
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Alessandro Volta
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Re: Customer account number


@CJWheeler wrote:

I’m afraid not, it asks for my account number


That's odd, mine asks for email address and password.

Have you actually set up an online account yet ?


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CJWheeler
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Message 5 of 6
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Re: Customer account number

No, because that’s where it asks for my account number, which I have received 

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MikeRobbo
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Alessandro Volta
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Message 6 of 6
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Re: Customer account number

You can persevere on the phone (08:00 is the best time) or wait on here for a few days until one of the VM Forum Staff comes along.


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