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Anonymous
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Customer Service rude

Hello Virgin Media Community,

 

I need to cancel an order with home phone (landline) and broadband. Customer service agent was like "why do you want to cancel, you cannot cancel I have a 18 month contract with us" 

 

1. I ain't with Virgin, I'm with BT atm?

2. Why do they lie and why was he being rude with me!

3. Can a Virgin Media people please PM / DM to see if they have cancellation my open order?

 

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Anonymous
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Re: Customer Service rude

Hello again Virgin Media Community,

 

Just a quick update, the agent finally cancelled the open order on my account.

 

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