I saw a couple of similar posts so thought I would put our conundrum up. We own the ground floor flat in a house with 2 flats. We own the front garden, and share the freehold for the external walls etc. The flat upstairs is owned by the other shared freeholder, and he has a tenant who installed Virgin Media to the house, we said fine, they could come across the garden and put a box on the front of the house. Now we would like to get Virgin broadband, and thought we could get a separate installation, sales and customer service say the only cable available for this house has been used up somehow, and we would need to share the upstairs tenant's account. We are less than impressed with this idea, and would like to know why this should be the case. Unless Virgin run out of cable connections I can't see a reason for this. Is this some sort of policy thing, as our house has a common hallway with one door to the street. Seems a very strange policy. Also we were never made aware of any restrictions, and Virgin did not explicitly ask for our permission to cross our property with the cable which seems inconsistent with what is supposed to happen. Does anyone know if this situation is based on a technical or a policy position?
Thanks a lot,