Hi, I'm having a connection dropout every few hours big enough to drop me from work calls, it seems to be internet side - my WiFi signal to the router is strong
I've been having Critical errors every few hours that seem they could be the cause:
Post after with more info seems to show what I understand may be a lot of pre and post RS errors considering it's been installed only 11 days. I tried an off (10mins) and on reset yesterday but no factory reset yet.
Time Priority Description
22/01/2021 08:26:25 | notice | LAN login Success;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
22/01/2021 06:16:48 | Warning! | Lost MDD Timeout;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
22/01/2021 06:16:44 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
22/01/2021 06:16:43 | Warning! | RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
22/01/2021 06:16:43 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
22/01/2021 03:02:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 22:51:50 | notice | LAN login Success;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 21:52:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 13:27:4 | notice | LAN login Success;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 13:26:52 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=x3;CMTS-MAC=00x;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 13:09:19 | notice | LAN login Success;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 13:04:23 | notice | SW download Successful - Via Config file |
21/01/2021 13:02:12 | notice | SW Download INIT - Via Config file |
21/01/2021 12:18:16 | notice | LAN login Success;CM-MAC=4xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 06:41:29 | Warning! | Lost MDD Timeout;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 06:41:26 | Warning! | RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 06:41:26 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 06:41:25 | Warning! | RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 06:41:25 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=x;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
21/01/2021 06:40:28 | Warning! | Lost MDD Timeout;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1.1;CM-VER=3.0; |
Graph from Think Broadband showing latency/dropped packets
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9c40f1a43995137751f0652ee5f10ca29791bff4-22-01-2021
Help please anything I can do here or what next?