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Covid automated text

Hi

I got a Virgin TV installation on Thursday 10th September.

I recieved a automated text from Virgin today saying is it still ok to do installation for that date. I reply back with yes.

I then get a message saying am I shielding cause of Covid or have symptoms? I reply no.

It then replied my appointment will be rescheduled as I am shielding when I am not!

Is anyone able to help instead of me ringing first thing at 8am trying to make sure my appointment is still going ahead!

Thanks

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Re: Covid automated text

What's your online appointment list say? 

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Re: Covid automated text

Still has my original date which I want unless it's not been changed yet cause I replied to their text before 10pm and they are closed? 

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