So I have a reduced income at the moment due to Covid 19 and have lost almost 250 per month. My bill didn't go out this month because I haven't got the funds and I tried to explain this to the lady I spoke to. She told me there was nothing they can do and I'd have to make the payment. Is that really all the support they can offer? I mean, Covid is out of my hands. I'm a single mother on maternity leave and I can't help that my ex partner has lost his job because of the current outbreak. Surely they can offer me some sort of repayment plan 🤷♀️
from other posts on here you will get nowhere - they have made a policy to do nothing it seems - your only options are to reduce whatever package you are on to reduce costs or cancel - either may incur early cancellation fees which they will also want to collect
its silly, i asked them to downgrade my Internet & TV service so that i could save abit due to Covid and they not intrested in helping their customers in this difficult time. If i did downgrade it would end up paying more than the package i was on - Less services = Less payment
With Virgin media Less Service = Customer Rip off
Shame on Virgin media not helping, assisting their customers when they need it the most!!
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