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NBUX
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Message 1 of 6
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Cover for external box

I have recently moved into my house and there is a Virgin box and exposed Virgin cabling outside but the front box cover is missing. I am not a Virgin customer but want to replace the cover as I or a future resident may want to use Virgin. Can I get a replacement front cover?

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LittleMick73
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Message 2 of 6
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Re: Cover for external box

I think as you are not a virgin customer it will prove a bit difficult, but a moderater on here may respond. Regards Micky

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Forum Team
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Message 3 of 6
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Re: Cover for external box

Hi NBUX,

 

As LittleMick73 has said, we wouldn't be able to send a new box cover as there is no active account to process the request. However in the future, if you or a future resident decide to take Virgin Media services, our technicians will check the existing equipment on install and make any necessary repairs if required.

 

Regards,

 

Lisa

 

 

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NBUX
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Message 4 of 6
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Re: Cover for external box

Thank you.  I'm looking into taking upon a Virgin media contract soon so hopefully they will supply a new cover.

 

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Forum Team
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Re: Cover for external box

I'm sure that can be arranged - if not please get back to us here & we'll make sure it gets sorted. Thanks for your consideration 👍


Tom 

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NBUX
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Message 6 of 6
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Re: Cover for external box

Thank you. I’ve found a bundled contract with Virgin now so am expecting the box cover to be replaced shortly. 

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