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Counting doen the days till my contract ends next month

On our wavelength

I Tried returned a RT-AX8TU & Asus EI mesh pod to Amazon as things were really no better & continue to get drop outs all the time & I know its not the wifi as I am getting continous drop outs listening to Radio 3 through my Linn Klimax Ds/1 streamer connected via LAN to the Virgin Hub ...there it goeas again!...I have shown below the quality monitor for the virgin hub below though if I am honest I don't quite understand what I am looking at...I received a notification that Virgin were working in the area last week but still same same old....counting down the days now till my contract ends next month....this was yesterday today it is even worse.

Screenshot 2022-11-12 at 17.04.40.png


On our wavelength

I am a bit confused as when I ring the number it still states that Virgin are working hard ro fix the isue but doesnt give any details & when I run a check online as below it states there are no known issues & as per a member of the Virgin team commented on an earlier post that there is an isue that will be fixed on the 2nd of December.

I am looking to possibly sign up for another 18 months but won't do this until I know that the issues I have been experiencing are acknowledged & confirmation thay have been fixed 

Screenshot 2022-11-30 at 14.48.59.png

Hi Pidge22, thanks for the message and welcome back to the forums. 

I have checked the area and there appears to be an SNR fault in the area which is estimated to be resolved on the 6th December. ^Chris. 

On our wavelength

Thanks can you advise the outcome of fixing the SNR fault as I cannot see what you can see thanks...

Hi Pidge22

Thanks for coming back to the thread. Fault number F010297705 - this unfortunately has been extended, the estimated fix date is the 13th December.


Forum Team

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On our wavelength

Thanks, is there a link where I can use this reference number to see the status myself...

On our wavelength

We had a text yesterday to say the issues was being fixed & then another one to say the work had been completed.We watched Emancipation last night on Apple Tv+ in Dolby Vision and its the first time we have had no freezes or issues.So thankyou for the support I have had on this forum in achieving this...

Hi there @Pidge22


We are so glad to hear that things have been looking better and thank you so much for letting us know. 


Are you able to monitor the connection and let us know if things have indeed improved over the next few days? 


Thanks again.

Hi yes will report on this thread if any further issues thanks

Hi Pidge22,

Thank you, fingers crossed all will continue to work as expected with no further issues, if you do need any further help, please do not hesitate to reach back out.



On our wavelength

Started new contract yesterday so have two weeks to decide if we stay or go....issues yesterday & evening with watching Apple TV + etc & couldnt even conclude on a whats ap group call..facetime kept cutting off as well..