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Counting doen the days till my contract ends next month

On our wavelength

I Tried returned a RT-AX8TU & Asus EI mesh pod to Amazon as things were really no better & continue to get drop outs all the time & I know its not the wifi as I am getting continous drop outs listening to Radio 3 through my Linn Klimax Ds/1 streamer connected via LAN to the Virgin Hub ...there it goeas again!...I have shown below the quality monitor for the virgin hub below though if I am honest I don't quite understand what I am looking at...I received a notification that Virgin were working in the area last week but still same same old....counting down the days now till my contract ends next month....this was yesterday today it is even worse.

Screenshot 2022-11-12 at 17.04.40.png


Hi there @Pidge22


Thank you for popping back to us and we are so sorry to hear that the issues have continued! 


Thank you for sharing these screenshots, can I ask if you are able to perform a wired speed test for us? 


Are you also able to post a live BQM link? 


Thank you. 

On our wavelength

Screenshot 2022-11-21 at 15.20.57.png

Forum Team (Retired)
Forum Team (Retired)

Thank you for your reply and for providing the link/results. 

You have mentioned your computer is wired to the Hub via Ethernet. Is this a Cat 6 Ethernet cable?

Are other devices impacted?



On our wavelength

Hi no the macbook is connected via WIFI thanks....

Hi Pidge22, thank you for getting back to us! 

Having had a little look into this for you I can see you are currently affected by a local outage. This is due to end on 2nd December at 2pm. 

You can see outage updates here: or by calling 0800 561 0061. 
Please let us know if you continue to have issues following the confirmed end of the outage, and we will happily offer further support! Thank you for your patience in the meantime!

All the best. 


On our wavelength

Thank for the info but there is my issue thats a long time for an outage ...had a problem this afternoon connecting to Hive & couldn't even connect to do a sam Knows speed check on my iphone...we still can't watch Apple TV + with Dolby Vision witout constant freezes due to Bandwith Issues I would assume.We really want to stay with Virgin but cannot live with another 18 months of these kind of issues... 

On our wavelength

This is what it is stating when I run the service status for my postcode:

Screenshot 2022-11-26 at 20.36.17.png


Very Insightful Person
Very Insightful Person

Hi @Pidge22 

Sorry to see that the outage is still ongoing.

To be honest the Check Service Status is often only populated with details of wide spread outages.

The automated Service Status number on  0800 561 0061 usually provides details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

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On our wavelength

Thanks just phoned the number & it states that the engineers are working hard to fix the isue....lets hope it gets fixed before I have to make a decision as to if I stay with virgin or not as stated before I cannot put up with this for another 18 months & don't want to leave...thanks forthe info..