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Shell2891
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Council permission for installation

Hello, can somebody help on how to fix needing permission from the council. I tried to fix it but a woman from the call centre in India didn't know what a council property was. I've already cancelled my other Internet provider. Been on the phone over an hour today an still no joy.

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Christy_D
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Re: Council permission for installation

Hi there

Is the install already booked in with us? Or are you needing to get permission first before booking?

Thanks

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Shell2891
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Re: Council permission for installation

Yes the installation was supposed to be on Saturday but after ringing today, the order cannot go ahead without permission from the Borough Council who I rent from. 

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jpeg1
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Re: Council permission for installation

Council jobsworths can be very slow. Getting your local Councillor to give them a push may speed them up.

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Steven_L
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Re: Council permission for installation

Thanks for coming back to us @Shell2891.

 

Have the team told you why this is needed and given you any time scales on how long this will take?

 

 

 

Regards,

Steven_L

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