Virgin Media Community

[Reece_MH]

Hi @Daz240474,

Thanks for your post, and a warm welcome to our Community Forums.

Depending on why or how the cables have been damaged, there may be a charge applied to the Technician callout. I've taken a look on our side and can see you've since spoken with our team who have been able to assist further with this.

Please let us know if you need anything else, or have any other queries/concerns and one of our team/community will be happy to lend a hand.

Cheers,

[GwendolynChavez]

I think that the council should reimburse you, because you have a contract that they are obligated to provide TV and Internet access. I think the best solution is to contact the council and explain to them what the problem is. In the city where I live, residents can complain directly to their local council via https://www.councilratings.co.uk. This is very convenient because it helps to solve the problem much faster, bypassing all the bureaucratic hurdles.