Virgin Media Community

[BORISDAWN]

Omni box is damaged and needs to be replaced. Can someone contact me to arrange this please? Many thanks.

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

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[Ayisha_B]

Hi @BORISDAWN 👋,

A warm welcome to our Community Forums and thanks for your post. It's great to have you here with us 😊

I am sorry to hear that your Omnibox is damaged. 

I will be more than happy to help you with this!

Will pop you a PM now so we can confirm some details and get a technician booked for you. 

Hope to hear from you soon.

[Ayisha_B]

Thanks for confirming the requested details via PM @BORISDAWN 

All done! I've booked the appointment to get the OmniBox repaired 😃

Let us know how the visit goes!