Virgin Media Community

[bbberning]

Hi there!

I ordered a new hub to my new flat but it arrived without the connector cable. I can’t find where I can order it and after waiting for 40 minutes on the phone the person who finally picked up just hung up. Any hints?

While I’m here, can anyone confirm if this wall socket will do the job? 

Many thanks in advance!

[jb66]

That isolator is a current model, if there is signal on that cable it would work

[carl_pearce · Accepted solution]

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@bbberning wrote:

Hi there!

I ordered a new hub to my new flat but it arrived without the connector cable. I can’t find where I can order it and after waiting for 40 minutes on the phone the person who finally picked up just hung up. Any hints?

While I’m here, can anyone confirm if this wall socket will do the job? 

Many thanks in advance!

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Yes, that appears to be the correct socket (Can't tell you if it's all connected up outside though!).

Regarding the cable you'll need to contact VM as you can't order it separately.