I recently got gig1. Since I took the package out I've had a lot of issues. Mainly gaming. I getting lots of lag, high ping times and dropouts on both wired and wireless connections and on Xbox, PC and Playstation.
It is now day 13 since the package was activated and I've decided I would be just better of cancelling it and getting a BT based package.
I've looked at BT and the earliest date they can give me for installation is 31st December. What happens if I cancel within 14day cooling off period. Can i specify a termination date or will it just be cut off immediately?
I do not want to keep a connection that is costing me over £100 a month if it doesn't work and trying to contact virgin support does not give me much confidence that I want go past my cooling off period and be stuck with them.
What can I do in this situation?