I recently got gig1. Since I took the package out I've had a lot of issues. Mainly gaming. I getting lots of lag, high ping times and dropouts on both wired and wireless connections and on Xbox, PC and Playstation.
It is now day 13 since the package was activated and I've decided I would be just better of cancelling it and getting a BT based package.
I've looked at BT and the earliest date they can give me for installation is 31st December. What happens if I cancel within 14day cooling off period. Can i specify a termination date or will it just be cut off immediately?
I do not want to keep a connection that is costing me over £100 a month if it doesn't work and trying to contact virgin support does not give me much confidence that I want go past my cooling off period and be stuck with them.
It states in the T&C's that you must cancel on or before the 14th day.
You can not give a termination date, you would need to cancel today or tomorrow the latest.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
VoIP Telecommunications and IT Infrastructure Technician
Note that getting through on the phone to cancel can be troublesome. You will have to be persistent. Calling at 08.00 gives the best chance of getting through quickly.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
You can use your phone for broadband if you have a contract which allows tethering.
I have VM as my primary broadband, BT as my secondary (they offered me £20/month for 40mbps connection when I asked to cancel, worth it this year during WFH in my opinion), and 12GB of data on my phone if both are down.