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Luke4321
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Contractors next door cut cable to my house

Good evening,

Came home from work to find out no internet in the house. Next door have had there front garden dug up today and on closer inspection they have cut through the cable to my house! Who do I contact to get this rectified?

Many thanks

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nodrogd
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Re: Contractors next door cut cable to my house

You are the customer, so you need to call faults & explain the situation.

If there is enough slack in the cable it can be jointed with a gel pack. If there isn't then a new run will have to be pulled from the cabinet.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Corey_C
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Re: Contractors next door cut cable to my house

Thanks for your post and for reaching out to the Community Forums, Luke4321,

 

Sorry to hear that your line has been cut. Have you been able to speak with the team since your post? IF no I've also sent you a private message to confirm your details.

 

Cheers,

Corey C

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Luke4321
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Re: Contractors next door cut cable to my house

Hello

Yes an engineer is coming out tomorrow to have a look and hopefully fix it 🤞

Thanks

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Corey_C
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Re: Contractors next door cut cable to my house

Thanks for your reply and update, Luke4321.  Glad to hear an engineer is coming out to get things fixed.

 

Cheers,

Corey C

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Luke4321
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Re: Contractors next door cut cable to my house

All fixed now 👍 Engineer came out yesterday, took a few hours and another pair of hands but back to normal. Nice chap too

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Akua_A
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Re: Contractors next door cut cable to my house

Thank you for the update @Luke4321.

 

Glad to hear that the issue has been resolved with our team.

 

Please do not hesitate to contact us if you need any further help.

 

Thanks,

Akua_A
Forum Team



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