Contractor damaged main cable in garden, possibly affecting other properties too.

[Courtney44]

• I’m having work done in my garden and the contractor has pulled up a couple of cables with his digger and one must be our virgin service as we’ve lost this. 
  
  
• one cable is in a green duct and the other is a fairly heavy duty screened concentric single core cable which has completely broken. 
  
  
• I’ve tried all the usual virgin tel numbers but can’t manage to speak to anyone to report this. 
  
  
• can anyone help to report this promptly?

Many thanks. 

[japitts]

Can you post some pictures of this damage? That may certainly help.

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@Courtney44 wrote:

I’ve tried all the usual virgin tel numbers but can’t manage to speak to anyone to report this.

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150 from a VM phone, 0345 4541111 from any other phone. Choose the options for "I have a fault" and then ignore all further prompts (or inducements to get a weblink). Wait on the line, and the queue should beckon.

[Courtney44]

It looks like the duct has been stretched so the cables are likely damaged within the duct.
a couple of other cables were pulled out too including a concentric cable which I’m assuming is a power cable. Scottish power have been informed.  

[Paulina_Z]

Hi @Courtney44,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that some cables have been dug up by our engineers! I can understand that this can be quite concerning.

Have you been in touch with our team directly on 150/ 03454541111 about this issue already? If so, can you advise what the team stated about this issue?

We're here to help if needed.

Thank you.