Can you post some pictures of this damage? That may certainly help.
I’ve tried all the usual virgin tel numbers but can’t manage to speak to anyone to report this.
150 from a VM phone, 0345 4541111 from any other phone. Choose the options for "I have a fault" and then ignore all further prompts (or inducements to get a weblink). Wait on the line, and the queue should beckon.
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It looks like the duct has been stretched so the cables are likely damaged within the duct.
a couple of other cables were pulled out too including a concentric cable which I’m assuming is a power cable. Scottish power have been informed.
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that some cables have been dug up by our engineers! I can understand that this can be quite concerning.
Have you been in touch with our team directly on 150/ 03454541111 about this issue already? If so, can you advise what the team stated about this issue?
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