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Contract not recieved

Joining in

I recently ordered a virgin media package and recieved the pre-contract email saying my router and other equipment is going to be delivered. However I have only recieved the pre-contract email and not the actual contract email. I did get an order confirmation with the web number etc, but not a actual email, Now I can not sign into My Virgin due to the fact that I have no area reference and account number 

Hoping this could be solved.



Forum Team
Forum Team

Hi Scottydon

Thank you for your post and welcome to our community.

Your account number and area reference will be on the monthly emails we send to advise your bill is ready.

With regards to the contract, we will send you a private message now so we can look into this further.

Please look out for the envelope in the top right of the page and pop back to us when you can. 

Vikki - Forum Team

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