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Contract change

Endeav2023
Joining in

on ‎01-12-2023 20:30

Hi,

Have signed a broadband fibre contract recently. Have contacted virgin to lower package speed but never received a new contract in my inbox. Any way I can check this change has gone through (service will be installed mid December)?

Thanks

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Nathan_B
Forum Team
Forum Team

on ‎04-12-2023 09:01

Hi there @Endeav2023 👋 Welcome to our forum and to Virgin 😊

Sorry to see that you've not had any confirmation in regards to the change to your broadband speed. I'll certainly be happy to check this for you.

I'll send you a PM to confirm your details so this can be done.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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