Contract change

[Endeav2023]

Hi,

Have signed a broadband fibre contract recently. Have contacted virgin to lower package speed but never received a new contract in my inbox. Any way I can check this change has gone through (service will be installed mid December)?

Thanks

[Nathan_B]

Hi there @Endeav2023 👋 Welcome to our forum and to Virgin 😊

Sorry to see that you've not had any confirmation in regards to the change to your broadband speed. I'll certainly be happy to check this for you.

I'll send you a PM to confirm your details so this can be done.

Regards

Nathan