Virgin Media Community

[jamesmckevitt]

Hi,

I have opted in for a new package and still have no sign of indication that anything is being done? I have been offline for around 10 days and had to rely on a hotspot if working from home.

I did this online and have no indication of when or what is being done?

I have rang several times and had no luck and the Whatsapp feature is no help either, I have applied for an M125 fibre broadband deal on the 18th Jan, it doesn't appear in my orders.

Is there a way of progressing this?

[Client62]

Please confirm what is supposed to occur with the M125 service.

Are you a new customer ordering a fresh installation of a VM Hub and M125 service  ?

Or a current customer VM broadband Hub that has been disconnected when it was supposed to be changed to M125 ?

[jamesmckevitt]

Hi,

signed up as a new customer waiting for my line to be activated with the m125

[newapollo]

Hi @jamesmckevitt 

You could try calling the pre-installs team on 0800 052 1734 - hopefully they can help.

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

[Alex_RM]

Hi jamesmckevitt,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've not had any communication regarding your deal.

Can you confirm if you've been able to call the pre-install team?

Alex_Rm