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Continued Delayed install

Joining in

My appointment for tomorrow has been cancelled again, with no reason given. This is the 4th time now. The annoying thing is that no groundwork is needed and the fibre presentation has already been tested by a VM engineer. The call loggers who call you to arrange the next appointment are useless as they have no info or have the ability to escalate. Most I have spoken to have a poor grasp of English. I have had a few text messages that I can't respond to as they reject asking me to contact VM, when I chant with them on Whatsapp they have no clue what the text was for.

I wonder if I should cancel my order now as this doesn't bode well.


Forum Team
Forum Team

Hey @Socomwet,

Welcome to the Community Forums and thanks for the post.

Sorry to hear that you have been having this issue, what I would like to do is invite you in for a quick private message which I will send to you shortly.

If you haven't used our private message feature before you can access it via the envelope in the top right of your screen.

Speak to you soon. Joe