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Wasp23
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Continual Disconnects Hub 3

I have been having issues since yesterday. I have been experiencing random disconnects.
This affects all connections wired and wireless. I’m unable to access the router via IP when it drops and the SSID disappears.
I have reset the router twice back to factory settings and this didn't resolve the issue permanently. I can get access back temporally by rebooting the router, but it will drop again.
I think issue is router related.

 
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
53699937
Locked
Provisioning State
Online
 
 
 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000004.438256 qam25
2203000000538256 qam9
3211000000538256 qam10
4219000000540256 qam11
52270000004.938256 qam12
6235000000538256 qam13
72430000004.638256 qam14
82510000004.540256 qam15
92590000004.438256 qam16
102670000004.138256 qam17
112750000004.138256 qam18
122830000004.138256 qam19
132910000003.938256 qam20
142990000004.338256 qam21
15307000000438256 qam22
16315000000438256 qam23
173230000004.540256 qam24
183710000004.638256 qam26
193790000004.638256 qam27
203870000004.338256 qam28
213950000004.838256 qam29
224030000004.438256 qam30
234110000004.538256 qam31
244190000004.638256 qam32

 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000004.438256 qam25
2203000000538256 qam9
3211000000538256 qam10
4219000000540256 qam11
52270000004.938256 qam12
6235000000538256 qam13
72430000004.638256 qam14
82510000004.540256 qam15
92590000004.438256 qam16
102670000004.138256 qam17
112750000004.138256 qam18
122830000004.138256 qam19
132910000003.938256 qam20
142990000004.338256 qam21
15307000000438256 qam22
16315000000438256 qam23
173230000004.540256 qam24
183710000004.638256 qam26
193790000004.638256 qam27
203870000004.338256 qam28
213950000004.838256 qam29
224030000004.438256 qam30
234110000004.538256 qam31
244190000004.638256 qam32


 
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Wasp23
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Re: Continual Disconnects Hub 3

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15369993733512064 qam10
23940005133512064 qam12
34619998333512064 qam11
46030001733512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Wasp23
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Re: Continual Disconnects Hub 3

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
873254k;fg87dsfd;kfoA,.iyewrk



Primary Downstream Service Flow

SFID8696
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID8695
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Wasp23
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Re: Continual Disconnects Hub 3

17/12/2020 20:58:30critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=

MAC=

;CM-QOS=1.1;CM-VER=3.0;

17/12/2020 20:58:29Warning!

RCS Partial Service;CM-MAC=

MAC=

;CM-QOS=1.1;CM-VER=3.0;

17/12/2020 20:58:29critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=

MAC=

;CM-QOS=1.1;CM-VER=3.0;

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Wasp23
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Re: Continual Disconnects Hub 3

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Wasp23
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Re: Continual Disconnects Hub 3

Anyone got any ideas?

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Z92
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Re: Continual Disconnects Hub 3

You don't seem to have posted all the data ? Can you check. 

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Wasp23
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Re: Continual Disconnects Hub 3

Please can you advise what further details are required.

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Re: Continual Disconnects Hub 3

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
387000000
Locked
Ranged Upstream Channel (Hz)
53699998
Locked
Provisioning State
Online
 
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Wasp23
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Re: Continual Disconnects Hub 3

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13870000004.338256 qam28
2203000000538256 qam9
3211000000538256 qam10
4219000000540256 qam11
52270000004.938256 qam12
6235000000538256 qam13
72430000004.538256 qam14
82510000004.540256 qam15
92590000004.438256 qam16
10267000000438256 qam17
112750000004.138256 qam18
122830000004.138256 qam19
132910000003.938256 qam20
142990000004.338256 qam21
15307000000438256 qam22
16315000000438256 qam23
173230000004.540256 qam24
183310000004.438256 qam25
193710000004.638256 qam26
203790000004.638256 qam27
213950000004.838256 qam29
224030000004.438256 qam30
234110000004.538256 qam31
244190000004.638256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.900
2Locked38.950
3Locked38.950
4Locked40.360
5Locked38.950
6Locked38.960
7Locked38.650
8Locked40.360
9Locked38.950
10Locked38.950
11Locked38.650
12Locked38.930
13Locked38.940
14Locked38.950
15Locked38.950
16Locked38.900
17Locked40.340
18Locked38.950
19Locked38.900
20Locked38.660
21Locked38.950
22Locked38.600
23Locked38.650
24Locked38.600
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