Anyone else disappointed by the poor customer service? I was sent a text advising that additional work needed to be carried out before I could receive services and my install date of 6th Jan was delayed. No information about how long the delays were. I called and spent an hour on the phone, they were useless and was passed between 3 people. Eventually I was told to email construction.virginmedia@virginmedia.co.uk,the email bounced back, and looking on the forum it doesnt look like I'm the first to be given a fake email address. Very disappointed with the service received so far and it's making me question whether or not I was to join virgin. I'm now having to pay out of contract rates with sky (which ste horrendous!) With no time frame from virgin!
