Almost daily our internet drops for a minimum of 15 minutes or so (often multiple times a day). When it does resume all WiFi connected clients have to be physically disconnected and reconnected.
Most recently, whenever the weather is particularly rainy we lose connection with the message that network access is "blocked" and on another screen it says "access denied".
We called the support line and they said this was an issue with the coax (I specifically asked them to check the account status and they said there were no issues with the account nor with connectivity in the general area).
A technician was dispatched who, upon his arrival, kept harping on about WiFi signal and WiFi boosters and the like, despite my interjections regarding the "blocked" issue (and the fact that even Ethernet devices are affected!) - which he just laughed about and said the support people did not know what they were talking about. He did, however, re-crimp coax connectors and replace the splitter outside the house in the shoddy box on the side of the wall. When he was done, the hub refused to reconnect, so he hard-reset it and finally did a test with his network testing tool. Apparently all was well according to that.
Less than two weeks later it has been steadily raining again and, lo and behold!, the same issue is occurring.
I have been monitoring from my PC, connected via ethernet for the past hour or so.
In the past hour the connection has dropped three times. The hub drops multiple Ethernet packets and finally resumes service after a few minutes. When the connection is down, the network status is listed as "blocked", although at times it goes down before the status changes, if I am even able to access the hub's web interface during that time.
Currently doing a speed test, I get maximum ~5mbps, with various test sites (speedtest.net and others). Latency is around 10-20ms, jitter around 2-3ms.
The logs are sparse, seemingly only updating every few hours, but I have attached all the bits I can.
Firstly, I ran a continuous ping from my PC to the hub
Ping statistics for 192.168.0.1:
Packets: Sent = 5328, Received = 4788, Lost = 540 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 298ms, Average = 11ms
While the issue is occurring it seems to drop every 5 out of 10 packets, however this does not reflect above as the connection has been up again for some time now.
