Constant packet loss, makes using a streaming service such as youtube/netflix etc unusable,
Using this to keep track of issue & will update thread accordingly
1st Engineer is due to attend on 16/09/20
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
A Guru will be along soon to decipher the info.
Engineer failed to attend today 16/09/20, was scheduled between 12noon & 4pm.
Below is from router log after refresh
Time Priority Description
Good Evening deviousg
Thanks for your post and I'm sorry to see you've been struggling with the connection recently
I've been able to look at the stats of the hub and everything appears to be in spec
Can you please update us with the status of the connection? Do you have anymore recent BQM's for us to take a look at?
Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your connection and getting packet loss.
I have checked things our end and it does appear to be some issues in the box itself and this is being monitored.
Hi can you please confirm in a DM the account number you are referring to, as i have raised issues here before for family members, Thanks