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deviousg
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Constant Packet Loss

Constant packet loss, makes using a streaming service such as youtube/netflix etc unusable,

 

Using this to keep track of issue & will update thread accordingly 

1st Engineer is due to attend on 16/09/20

BQM below

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/034c24290ceb21cf2f2cc9017f5af5ac1fa4d0e5

 

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MikeRobbo
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Alessandro Volta
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Re: Constant Packet Loss

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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deviousg
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Re: Constant Packet Loss

Annotation 2020-09-16 161838.pngAnnotation 2020-09-16 161937.pngAnnotation 2020-09-16 162029.pngAnnotation 2020-09-16 162114.pngAnnotation 2020-09-16 162156.pngAnnotation 2020-09-16 162228.pngAnnotation 2020-09-16 162459.pngAnnotation 2020-09-16 162532.png

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deviousg
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Re: Constant Packet Loss

Engineer failed to attend today 16/09/20, was scheduled between 12noon & 4pm.

Below is from router log after refresh

 

Network Log

Time Priority Description

16/09/2020 15:17:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 15:17:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 15:15:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 15:15:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 15:15:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 15:15:28Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 15:15:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 15:15:16Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 15:15:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 15:15:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 13:28:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 13:28:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 13:27:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 13:27:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 13:25:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 13:25:54Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 13:25:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 13:25:29Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 13:24:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 13:24:55Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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David_Bn
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Re: Constant Packet Loss

Good Evening deviousg

 

Thanks for your post and I'm sorry to see you've been struggling with the connection recently

 

I've been able to look at the stats of the hub and everything appears to be in spec

 

Can you please update us with the status of the connection? Do you have anymore recent BQM's for us to take a look at?

 

Kindest regards,

 

David_Bn

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deviousg
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Re: Constant Packet Loss

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deviousg
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Re: Constant Packet Loss

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deviousg
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Re: Constant Packet Loss

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Paul_DN
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Re: Constant Packet Loss

Hi deviousg,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your connection and getting packet loss.

 

I have checked things our end and it does appear to be some issues in the box itself and this is being monitored.

 

Regards

 

Paul.
 

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deviousg
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Re: Constant Packet Loss

Hi can you please confirm in a DM the account number you are referring to, as i have raised issues here before for family members, Thanks

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