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fox1962
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Constant Appointment Cancellations

Internet and phone line died on 5th December, had 5 appointments since then that have constantly been rescheduled,  next appointment was supposed to be on 20th Jan but now it no longer shows on my account? Has this been cancelled too?

Had no landline for over a month but still being charged!

An engineer came to lay new wire but hasn't been connected yet, constant delays!

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carl_pearce
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Re: Constant Appointment Cancellations


@fox1962 wrote:

Internet and phone line died on 5th December, had 5 appointments since then that have constantly been rescheduled,  next appointment was supposed to be on 20th Jan but now it no longer shows on my account? Has this been cancelled too?

Had no landline for over a month but still being charged!

An engineer came to lay new wire but hasn't been connected yet, constant delays!


Looks like you are due £125 so far!

https://www.virginmedia.com/help/automatic-compensation 

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fox1962
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Re: Constant Appointment Cancellations

Internet came back just before Christmas, drops out every now and then, no phone for the duration though.

Didn't bother disputing the bills, nightnare to get through to the call centres

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carl_pearce
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Re: Constant Appointment Cancellations


@fox1962 wrote:

Internet came back just before Christmas, drops out every now and then, no phone for the duration though.

Didn't bother disputing the bills, nightnare to get through to the call centres


I was refering to the £25 per missed appointment.

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fox1962
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Re: Constant Appointment Cancellations

They just kept rescheduling before the date,don't know if this counts as 'missed'

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