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Tuning in

There is no connection cable from the outside box to connect modem 


Accepted Solutions

Take it my bill g will start from the 2nd nov then as no connection 

See where this Helpful Answer was posted


Very Insightful Person
Very Insightful Person

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hey @Nk66,

Welcome to the community and thanks for taking the time to post here on the forums.

Have you been able to speak to the team since you last posted to arrange for a technician visit to complete your installation?

Kind Regards,



No not had time yet unless you can sort it. Didn’t answer phone yesterday 

No one answering your phones for connect cable to box 15 mins today 10 mins yesterday 

Rang several times each time on hold over 15 mins not very good for a new customer  cannot connect the wires from outside box not connected to inside 

Try calling when they open at 0800.

Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Hi Nk66,

Thank you for your post. I'm very sorry for any issues you've in speaking with the team regarding this. 

I have taken a look on our side and it looks as though you have been able to get this sorted already with the team. 

Do you still need further assistance with this?


Take it my bill g will start from the 2nd nov then as no connection 

Apparently the hub 3 isn’t the best as you have issues with it and the hub 4 is no extra charge so can I swop it for the hub 4. As it’s a free upgrade