3 weeks ago
I was sent a new router 3 months back and it was not installed , I am now having connection problems is that the reason ? Should the new one be installed ?
Has the Hub been activated ?:
Hub Activation number on 0800 953 9500
2 weeks ago
Hi chip370, thanks for your post - apologies for the delay getting back to you.
Apologies for any problems you've had with the service too. I wasn't able to check on things using your forum details alone on this occasion but I hope things have been resolved for you now?
If not please get back to me via PM an we'll do all we can to help.