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Connection problem

staceymcfeeley1
Joining in

on ‎12-04-2023 03:16

My WiFi ain't working hasn't done since I had it I think I'm missing a part from the guide I followed but can't remember my memorable word to talk to someone 

Please help

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎12-04-2023 12:56

Hi @staceymcfeeley1 

VM have recently updated My Virgin Media and you should be able to update the memorable word by logging in there.

When logged in click on Account Settings >  Account Details > scroll down to Telephone Security Details  (memorable word) > and then click on Edit

Which part do you think you are missing?

 
Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Alex_RM
Forum Team
Forum Team

on ‎14-04-2023 15:10

Hi staceymcfeeley1 👋

Thanks for posting and sorry to hear you're having some connection issues. I can see you've been able to contact us since posting, if you do still need help with this please let us know.

Alex_Rm

 

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