My connection has been rock-solid for 5 years. Last week, there was some “important maintenance work” in my area and my connection has been unstable ever since with numerous connection drops every day.
Every time I call customer services, I get a different story and no resolution. I’ve been told so many times just to reset my router and the issue will be solved.
The hub’s log shows the following every time I lose connection:
No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
As I’d rather not spend hours of my life on hold to yet another customer service agent that dismisses the issue, can anyone suggest a better course of action?
Thanks in advance.