Menu
Reply
goughy000
  • 8
  • 0
  • 0
Tuning in
84 Views
Message 1 of 3
Flag for a moderator

Connection keeps dropping out

Hey,

My connection keeps dropping out over the last week, Looking at my BQM it started on Friday 18th and been bad since.  I tried to raise a fault through my account but it just keeps telling me there's nothing wrong...

1453a58d46c17a3da81dbc013c608829ba3f1f7a-22-06-2021.png

 

0 Kudos
Reply
goughy000
  • 8
  • 0
  • 0
Tuning in
82 Views
Message 2 of 3
Flag for a moderator

Re: Connection keeps dropping out

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000-340256 qam9
2139000000-1.440256 qam1
3147000000-1.240256 qam2
4155000000-2.240256 qam3
5163000000-0.940256 qam4
6171000000-1.438256 qam5
7179000000-2.238256 qam6
8187000000040256 qam7
9195000000-238256 qam8
10211000000-1.540256 qam10
11219000000-3.738256 qam11
12227000000-4.738256 qam12
13235000000-3.240256 qam13
14243000000-4.238256 qam14
15251000000-4.438256 qam15
16259000000-3.240256 qam16
17267000000-438256 qam17
18275000000-3.938256 qam18
19283000000-3.238256 qam19
20291000000-4.738256 qam20
21299000000-338256 qam21
22307000000-2.540256 qam22
23315000000-3.740256 qam23
24323000000-2.438256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.37502384170
2Locked40.386739235962
3Locked40.376890105824
4Locked40.96841699343
5Locked40.37437496058
6Locked38.96878194793
7Locked38.96767895280
8Locked40.96814776041
9Locked38.97845694918
10Locked40.36593972018
11Locked38.96810686929
12Locked38.97833685517
13Locked40.37538675069
14Locked38.96704676721
15Locked38.96662672018
16Locked40.36547265230
17Locked38.96509366628
18Locked38.96520265436
19Locked38.96601261985
20Locked38.96539367362
21Locked38.96503366302
22Locked40.36571361730
23Locked40.36565465321
24Locked38.96504364221

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13259973751512064 qam3
22579949351512064 qam4
34619963951512064 qam1
43940000051512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0020
3ATDMA0000
4ATDMA001

0

 

Network Log

Time Priority Description

22/06/2021 12:36:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 12:35:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 12:35:21criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 12:35:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 12:35:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 12:34:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 12:34:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Z92
  • 2.47K
  • 203
  • 392
Problem sorter
74 Views
Message 3 of 3
Flag for a moderator

Re: Connection keeps dropping out

Your connection looks noisy, I would ask you to ensure all connections are tight, both inside and outside of the property if possible and reboot your router to ensure it renegotiates it's connection.

If the connection is still bad a few hours after doing that then post back with a fresh set of stats.

0 Kudos
Reply