Connection keeps dropping out recently. Hub replaced, still happening.
We've been having connection issues for a few weeks, on a line that's been pretty solid for about 7 years. We managed to get through to the support line who sent us a new hub this weekend, but it's still happening.
We use the hub in modem-mode usually, and bridge that off to our own router. Since the issues, we've moved back to 'hub only' mode, but the problems still happen. There are lots of messages in the logs.
It often stabilises if we reboot the hub, but will resume it's connection drop-outs pretty soon after.
Any ideas? The support line says there are no known issues, and I've been checking the status pages fastidiously.
Re: Connection keeps dropping out recently. Hub replaced, still happening.
Just an update on this topic.
I had 2 engineers turn up on Saturday afternoon who were very diligent in trying to find the problem. They looked at the logs, power levels and renewed all of the cabling between the front of the property and the modem. They also measured the signal and applied the appropriate attenuator to reduce the power levels down. So far, the hub has only apparently dropped connection once, very shortly (much improved from before). We're keeping an eye on it to see if the changes are permanent.