Someone more qualified will comment soon - but you need that engineer back or some VM remedial work. Are you still actually connected ? One upstream channel struggling on max power, lots of T3's in the log for today and loads of post RS errors that are accumulating over time on all downstream channels - usually means noise on the line somewhere I believe. Call it in again if you dont get a sensible reply soon from VM staff on here.
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
If Virgin want people to use On Line Chat and or Phone Support, they need to do 2 things.
1. Make sure there are enough agents available to answer people within a short time. It is not acceptable to have to spend long periods on hold or having to continually have to keep trying to reach On Line Support (especially if this takes days). If you need more than one session this can become a living hell.
2. Make sure adequate fully trained 2nd line support is always available when the 1st line script based "support" fails to solve the problem.
This forum used to be the place to come when the other options failed. The experienced customers still offer a lot of helpful advice but, in many cases, the forum team now appear to be just refering people to the under resourced phone and online options. Personally I would rather Virgin spent a bit more on support rather than pushing faster and faster speeds.