Connection issues with VM broadband getting more frequent
a week ago
I've been with VMBB for almost 3.5 years now, on the M100 Fibre Broadband package, and the experience has mostly been good (thanks!). Recently things have started to become a little less stable, and it's causing issues during WFH as my partner and I both do a lot of video calls for work.
Occasionally, particularly in the afternoon, bandwidth seems to get throttled. Video calls become particularly difficult, even when switching to audio only. On a couple of occasions in the last 6-8 weeks the broadband connection has dropped entirely for a period of time (sometimes just minutes, up to an hour or so).
Additionally, ever since we first got VMBB a few years ago we've noticed that every single night some time between midnight and 1am (it varies) our internet goes down. Usually it comes back within 3 or 4 mins, so at worst it's just an annoyance (always happens when the nights netflix is just getting to a good part!), but for the last couple of nights it hasn't been so quick. As an example, last night it seems the internet stayed down from around 12:30am to about 8:45am!
I set up a BB monitor some time ago, which I think captures both of the issues above quite well:
You can see the outage for ~8 hours overnight, plus some instability at various points throughout the afternoon.
I'm concerned that this is a worsening issue, and will soon cause real impact to my work rather than just annoyance.