For a good few weeks now my superhub 3 has been all over the place. Doing speed tests either give great speeds or failed to connect all within seconds. On wifi web pages hang and need refreshing. It seems like the connection gets lost every few seconds and if you hit during the down you lose the connection. Just did a speed test and download fluctuated between 5mb and 200mb during the test and then it hung on upload test and failed. A quick refresh and all was well. Below is the details as of now for hub. If anyone can see if there is an obvious issue I can get looked into I’d be grateful.
Hi there neilied, thank you for posting on our help forum.
Sorry to hear of the hub performance issue you're experiencing, could you please tell us how things look since your last post here on Wednesday and if the advice from jbennand above has helped with this?
Let us know if you need more help with this, happy to assist.
New around here? Check out the do's and don'ts, in our Community FAQs
Many thanks for the replies. Have been very busy and no time to sort this issue. Yesterday I checked all cables and reset hub and pods. Switched off for a good hour and then restarted. Settled in and today had a connection issue with Wi-Fi on all devices and one of the pods lost connection. Have taken updated pics showing hub up 24 hours.
Spoke with tech but they couldn’t see anything wrong. Also mentioned my elderly mum just got an email with an offer of a free hub 5 sent to her. Can’t get the same for myself and she only has the tv on Wi-Fi. 🤷
Hi Neilied, thank you for returning to the thread with an update.
Having had a look on our systems there are no issues showing with the signal coming into your hub from the exchange, and the signals reaching your hub are good both in terms of speed, latency, and packet loss.
Your average speeds in the last month are 218mpbs download and 20.15mbps Upload - which is really good.
I can see a couple of disconnections from close to the start of the month but these appear to have stabilised.
Are you still experiencing the same issues? What effects are these having on the devices in your home network?
Are you experiencing the speed issues on devices with a Wi-Fi connection?
Let us know how you are getting on and we can offer further support!
All the best.
many thanks for the reply. Have had 2 instances last week. The devices appear to be connected but they are not getting through to the internet. Mostly need to just off and on the Wi-Fi in the device and it reconnects. But it’s across all devices at the same time and sometimes it drops the pods off too.
Hey neilied, thank you for reaching back to confirm this.
I have done some digging into this and I have found there is an area fault in the area which will causing these issues.
As it stands, there is currently no estimated fix date for this, however the network team have now aware of the issue that has been impacting the connection and they are working on a fix for this. Thanks
Matt - Forum Team
New around here?