on 21-07-2021 11:24
Hi
Since we joined virgin broadband we have been having problems keeping all devices connected and being able to use them on the wifi successfully. This is proving tricky when we are working from home/home schooling. Even more annoying since we switched from a very reliable broadband provider to Virgin for faster speeds - really regretting this decision.
Having read some previous threads I opened the router status and found the following error codes in the network log:
19/07/2021 05:01:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 20:47:24 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0; |
15/07/2021 10:39:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0; |
15/07/2021 08:47:24 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0; |
11/07/2021 21:10:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=##:##:##:##:##:##;CMTS-MAC=##:##:##:##:##:##;CM-QOS=1.1;CM-VER=3.0; |
Don't know if needed but here are the downstream/upstream channels:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 7 | 40 | 256 qam | 1 |
2 | 146750000 | 7 | 40 | 256 qam | 2 |
3 | 154750000 | 7.3 | 40 | 256 qam | 3 |
4 | 162750000 | 7.5 | 40 | 256 qam | 4 |
5 | 170750000 | 7.5 | 40 | 256 qam | 5 |
6 | 178750000 | 7.4 | 40 | 256 qam | 6 |
7 | 186750000 | 7.5 | 40 | 256 qam | 7 |
8 | 194750000 | 7.5 | 40 | 256 qam | 8 |
9 | 202750000 | 7.5 | 40 | 256 qam | 9 |
10 | 210750000 | 7.4 | 40 | 256 qam | 10 |
11 | 218750000 | 7.5 | 40 | 256 qam | 11 |
12 | 226750000 | 7.5 | 40 | 256 qam | 12 |
13 | 234750000 | 7.8 | 40 | 256 qam | 13 |
14 | 242750000 | 7.6 | 40 | 256 qam | 14 |
15 | 250750000 | 7.9 | 40 | 256 qam | 15 |
16 | 258750000 | 8 | 40 | 256 qam | 16 |
17 | 266750000 | 8.3 | 40 | 256 qam | 17 |
18 | 274750000 | 8.1 | 40 | 256 qam | 18 |
19 | 282750000 | 8.3 | 40 | 256 qam | 19 |
20 | 290750000 | 8.4 | 40 | 256 qam | 20 |
21 | 298750000 | 8.5 | 40 | 256 qam | 21 |
22 | 306750000 | 8.6 | 40 | 256 qam | 22 |
23 | 314750000 | 8.4 | 40 | 256 qam | 23 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200199 | 49.3 | 5120 | 64 qam | 9 |
2 | 39400243 | 49 | 5120 | 64 qam | 10 |
3 | 60300264 | 49.8 | 5120 | 64 qam | 7 |
4 | 53700205 | 49.8 | 5120 | 64 qam | 8 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 67 | 0 |
2 | ATDMA | 0 | 0 | 59 | 0 |
3 | ATDMA | 0 | 0 | 59 | 0 |
4 | ATDMA | 0 | 0 | 54 | 0 |
Any help advice would be much appreciated
Thanks
Ruth
on 21-07-2021 11:46
hi there
My name is Daryl and i am happy to take a look at this for you and see what we can do to help fix the issue.
I will pop you a private message to take some more details from you
Many Thanx
Daryl